My friend Som Mittal used to run Hewlett Packard’s India operations from Bangalore. Upon “retirement” he took over as the President of India’s National Association of Software and Service Companies or Nasscom and moved to New Delhi. Som was three years ahead of me in undergraduate school and I’ve met him in DC and New Delhi lately.
Here are excerpts from an article that he just wrote for ComputerWorld India.
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Indian companies are creating a hub of centers across 70 countries that create a seamless solution for the clients. Globalization by Indian companies is being witnessed through this expansion, M&A as well as local hiring. Focus on intellectual property creation and end-to-end processes / products enable the customer to also realize top line benefits.
This year, the Indian IT-BPO sector achieved a significant landmark – crossed aggregate revenues of $100 billion in FY2012, accounting for almost 25 per cent of India’s total exports, generating direct employment for over 2.8 million people. While this is a significant landmark, the opportunity ahead is much larger. NASSCOM’s Perspective 2020 vision highlights that the industry can achieve revenues of $225 billion by 2020. However, to deliver this vision, the focus of the industry will need to move towards developing sustainable alternate business models that can deliver significantly higher value for end customers in a way that de-links revenue growth from employee growth. Well structured choice of target markets, core intrinsic and execution models can help service providers develop winning alternate business models.
Last updated: December 26th, 2025
