Rohit Kaila, VP, Walmart Labs India: One of the most interesting aspects is that while in the U.S., we have teams that are split between California and our headquarters, in India, we represent the microcosm of the entire company. We have physical retail, online, and omni-channel represented here.
On why parent companies have a representation of almost every unit of theirs in India
Kapoor: It’s a scale of talent. You go to Europe, the scale of talent across all of these disciplines is not easy to find in one city. Here you can get great BPO talent, great analytics talent, great tech talent, great digital talent, data sciences, neural network talent. Where else will you get all this in one place? We’ve created an ecosystem that did not exist ten years ago. The opportunity now is so big that we are barely scratching the tip of the iceberg.
Sunil Shah, CEO, Societe Generale Global Solutions Center, India: There is this automatic value creation here which our headquarters value significantly. They know this is the place where new ideas are going to come from, that the resistance to change is much less here.
Arindam Banerrji, EVP and managing director, Wells Fargo: These collaborations that GCCs have with [academic] institutions like the IITs, Indian Statistical Institute, IIMs are helping build a very quality talent pool.
On the work GCCs do with start ups in their accelerator programs
Naveen Gullapalli, head, Novartis Business Services, India: Using data and digital is where medicine is going. And we have this whole ocean of data, which is quite unstructured and hard to ingest. So we’re working with a startup where we have picked up a stake and where we’re trying to ingest a lot of real world data. There’s another [example] that is helping us optimize our sales force management.
On competition for GCCs from other countries, Mohit Kapoor, CEO DBS Bank Asia Hub in Hyderabad, India, said: Four-five years ago we were looking at exponential digital growth on the banking footprint, and we were thinking where we could launch a digital bank…completely powered by chatbots and can drive financial inlcusion. So this is a different GCC story, where we made in India for India before we took it globally and then the same product is now running in multiple countries.
Last updated: December 26th, 2025
