The recent findings from Deloitte’s 2023 *Global Shared Services and Outsourcing survey revealed that India, followed by Poland and Mexico, emerged as the most preferred location as a Global Shared Services hub.
The report investigated the evolving service delivery models adopted by the world’s largest companies amidst tightening economic conditions and continued preference for remote and hybrid work. It also uncovered trends and strategies driving process optimization and cost-efficiency across industries.
Saurabh Mathur, partner, Deloitte Touche Tohmatsu India LLP, said, “The Global Capability Centers (GCC) sector currently contributes a revenue of $60 billion, which is expected to reach $75 to 80 billion within 4-5 years. India is expected to have over 1,900 GCCs, employing 2 million people and earning $60 billion.
“According to WTO estimates, India is also amongst the world’s top exporters of services, doubling its share in global services trade to over 4 percent in 2022 from 2 percent in 2005. This, backed by survey findings, showcases that shared service centers are going to be at the core of India strengthening its position on the global map, and achieving the country’s services exports target of $400 billion for the current fiscal year.”
The survey underlined the role played by Global Business Services in driving Environmental, Social, and Governance (ESG) outcomes, where reporting, automation deployment, end-to-end process ownership are key roles played by these services. The ESG adoption is broadly industry-agnostic, with a majority of the industry areas reporting a significant focus on ESG ranging from 45 – 55 percent.
*Deloitte’s 2023 Global Shared Services Survey was conducted from Q42022 to Q12023, at a time when businesses over the world were on a journey to make their operations more agile while reducing costs from post-pandemic disruptions. The survey received ~500 responses across six industries and 12 sectors, from leaders in 40 countries. The survey sought responses from leaders in parent organizations as well as their SSC organizations. Of the companies surveyed, 14 percent had an annual revenue of over $50 billion.
Last updated: December 26th, 2025
